07 of 7 in AI
Conversational Agents
Chat and voice agents that answer, qualify and book, around the clock
Start a projectIn short
A conversational agent earns its keep in the hours your team is busy, asleep or on another call. We build chat and voice agents that answer from your real knowledge, admit what they do not know, and hand over gracefully. Then we keep tuning them, because the first month of real questions is the real specification.
Deliverables
What you get.
Everything listed here is a thing you can hold: a document, a system, a working piece of software. Not hours, not effort.
- 01Knowledge base built from your content, with an update routine you can run yourself
- 02Chat agent on your site, styled to your brand, tested on real customer questions
- 03Voice agent on your number with call summaries and recordings
- 04Escalation rules: what goes to a human, when, and with what context
- 05Lead capture into your inbox or CRM, deduplicated and summarized
- 06Monthly report: questions asked, resolution rate, where the agent struggled
Capabilities
What we can take on.
The concrete jobs this service covers. Yours is not listed? Ask anyway: the honest answer is often a sibling service.
- Website chat that answers from your real content, not generic small talk
- Voice agents that pick up the phone when your team cannot
- Lead qualification: budget, timeline, fit, straight into your inbox or CRM
- Appointment booking against your actual calendar
- Handoff to a human the moment confidence drops, transcript attached
- Multilingual conversations where your customers need them
Process
How we work.
Four stages, one line. The order never changes; the depth does.
- 01Harvest the real questionsYour inbox, call logs and site search tell us what people actually ask.
- 02Build the knowledge base firstAn agent is only as honest as what it is allowed to know.
- 03Pilot on real trafficA human reviews every conversation for the first weeks.
- 04Tune monthlyNew questions get answers, weak answers get fixed.
The working model
The harness, drawn.
Four stages, narrated, with captions. Sound is off until you ask for it.
Why Web Fortuners
Three reasons, checkable.
- 01
We build the agents and the systems around them
Booking, CRM and email handoffs all come from one team, not stitched between vendors.
- 02
Every agent ships with a kill switch, full transcripts and an escalation path
An unsupervised bot is a liability, not a feature.
- 03
Measured on resolution rate and leads captured, reported monthly
Not on how impressive the demo felt.
FAQ
Questions, answered.
The things people ask before they write to us. Yours is not here? Ask it directly.
It answers from a knowledge base we build from your site, documents and price lists. When a question falls outside that, it says so and hands off instead of guessing.
A calm, natural voice that introduces itself as an assistant. It never pretends to be human, and the handoff to your team is one phrase away.
Every transcript lands in your inbox or CRM with contact details and a summary. You read what the agent said; nothing disappears into a black box.
Fixed scope for the build, plus a monthly retainer covering model costs, monitoring and tuning. Quoted in writing before work begins.
Proof
The pillar at work.
No case study credits this exact service yet. These credit its siblings in the AI pillar: same studio, same standards.
AI pillar
Agents that do, not chat.
Models put inside the workflow, with the harness, the evaluations and the human checkpoints that make them safe to run in production.
- 01AI AgentsAutonomous agents that execute real work, not chatbots
- 02Agent HarnessesOrchestration, tooling, evals and guardrails for agents at scale
- 03API Integration & ImplementationLLM APIs, MCP servers and system integration done right
- 04Knowledge SystemsRAG and vector search over your company knowledge
- 05AI Strategy & EvaluationAdoption roadmaps, evals and safety for teams going AI-first
- 06Workflow AutomationEnd-to-end business processes automated with AI in the loop